Contact Helinox

Customer service guide

What to prepare and where to send a support request.

Information to include

For an existing order, include the order number and the email used at checkout. For a product question, include the product name or page URL. Payment options are the methods displayed at checkout.

Order timing

Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing. The published Shipping Policy contains the complete terms.

Returns

Request an eligible return within 30 days after delivery. Review the Refund Policy before sending an item to 2808 St Clair St, Bellingham, Washington, 98226, United States.

Store operator

Helinox is an online store operated by sharkninjads. The official storefront is sharkninjads.shop.

Contact information